Welcome to HP Cartridge Shop; the new established cartridge shop in the online cartridge world. By using the Website you agree to be bound by these Terms and Conditions.


HPCartridgeShop  serves the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.


You warrant that:

The personal information which you are required to provide when you register is true, accurate, current and complete in all respects;

You are not impersonating any other person or entity; and

You will notify us immediately of any changes to your personal information by e-mailing or telephoning our customer service representatives.

Email Address:

Telephone Number: 0208133 6043 (Open 9am to 6pm, Monday to Friday. Costs are charged at national rate).

Privacy Policy

We will treat all your personal information according to our privacy policy. Click Here to find out more or visit our Privacy Policy


The Website should only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through this Website:

Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and

Any material which is defamatory, offensive or of an obscene character.


You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Third Party Links

For the convenience of our customers, the Website may include links to other websites or materials, which is beyond our control. For your information, we are neither responsible for such websites and materials nor do we review or endorse them. We will not be liable - whether directly or indirectly- for the privacy practices or contents of such websites or for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.


All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we dispatch the goods to you or commence the services; whichever is the earlier.

Each good or service purchased is sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties.

Each good has the benefit of a manufacturer's warranty, details of which will be contained in the box in which the goods are packaged.

After you have successfully placed an order with us, you will receive an acknowledgement by e-mail of the order you have placed and a receipt which we advise you to print off and save for your records.

From time to time reserves the right to perform additional security checks.

Online Security

We will take all reasonable care, so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. Please visit Secure Shoppingfor details of online security.

Delivery and Fulfilment

At HPCartridgeShop, we endeavour to deliver the goods within our Shipping and Return Policy which you can see the details.

Value Added Tax (VAT)

The price quoted on the Website is exclusive of VAT. You are liable to pay 20% (or as applicable) VAT on all your purchases; the full price shown as ‘Incl. Tax:

Price and Payment

All prices charged by us are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without prior notice to you.

We accept Visa, Delta, Switch and MasterCard. Payment will be taken from your card immediately after you place your order. If you subsequently fail our security checks or, for any reason, we do not fulfil your order, we will refund your payment to your card with the original amount within 24 hours of notifying you. Please note that this may take up to 5 working days for your bank to process these refunds and we cannot be held responsible for any delay in refunding payments.

You confirm that the credit or debit card that is being used is yours.

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.

Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

If an individual, be 18 years of age or over;

Stipulate a delivery address in the United Kingdom ;

Register your real name, address, phone number, e-mail address and any other details requested; and

Possess a valid debit / credit card issued by a bank acceptable to us.

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

 Intellectual Property

Copyright, trademarks, database and other intellectual property rights protect the content of the Website and you acknowledge that the material and content supplied as part of the Website shall remain with our licensors or us.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify copy or distribute or use for commercial purposes any of the materials or content on the Website.

Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

Will affect or limit your rights as a consumer under English law; or

Will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that materials included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

Incompatibility of the Website with any of your equipment, software or

telecommunications links

b. Technical problems including errors or interruptions of the Website

c. Unsuitability, unreliability or inaccuracy of the Website

d. Inadequacy of the Website to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.


If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Law and Jurisdiction

The Website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.

Feedback and Complaints

Here at, we welcome comments and questions regarding our goods, services and what we do. If you wish to contact us please send an e-mail to the following address;

Or write to;

Web Customer Services Team

 HP Cartridge Shop

 70 East Croft House 

 86 Northolt Road

 South Harrow,

 Middlesex, HA2 0ES

We endeavour to respond to all communications within 5 days

Ordering online

Any product purchased from the HP Cartridge Shop website that is faulty, late or incomplete may be returned within 30 days of receipt as stipulated by Distance Selling Regulations.

If the product was purchased over the internet you are eligible to take advantage of our 30 days returns policy or if the product is faulty, broken or incomplete, you are eligible to return the cartridge within 30 days of receipt for a full refund.

If you do cancel a contract pursuant to this clause, then:

You must call our Web Customer Services Team to organise returns. The number is 0208133 6043 (open 9am to 6pm, Monday to Friday. Calls are charged at national rate). You must also notify us in writing by sending an e-mail or by writing a letter to;

Returns Department

HP Cartridge Shop

 70 East Croft House 

 86 Northolt Road

 South Harrow, Middlesex

 HA2 0ES 

You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition, as they were when they were delivered until such time as the goods or services are delivered back to us by you.

We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.

Failure to follow the process detailed above may result in refunds or exchanges being refused.

Website Accuracy

Our Web team work hard to ensure that our Website is always accurate through continual updates. However, due to the rapidly changing nature of the printer industry, we cannot guarantee the accuracy of information supplied, which may change without prior notice to us. E&OE.

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